Terms & Conditions
Express Ramps No-Hassle, 30-Day Return Policy
Quick answer: Most items can be returned or exchanged within 30 days of purchase if they arrive back in "Like New" condition with all packaging, accessories and manuals. Request a Return Merchandise Authorization (RMA) number first, then ship the item at your expense. Returns are subject to a restocking fee of up to 15%. Custom orders, open box items, personal hygiene products and items marked non-returnable are final sale.
If you have purchased an item you wish to return, please obtain a Return Merchandise Authorization (RMA) number. Use this link to learn how to request a return: Express Ramps Return Information.
Our return policy is designed to be as easy for you as ordering was. If you are unhappy with your purchase for any reason, you are welcome to return it or exchange it within 30 days of purchase1. It must be returned to us in "Like New" condition. Simply fill out the Return Merchandise Authorization (RMA) request form in your account and you will receive an email with the shipping address and all the return instructions. Follow these instructions and return the item(s) to us for a prompt refund. Please include everything that was shipped to you, including all packaging, accessories and instructions/manuals.
All items are shipped from and returned to the manufacturer. Once they receive a return, they will check it in and then notify us of the return. This process normally takes about 5 to 8 business days. Once we receive this notification, we issue the credit to the card used for the original purchase.
Key Return Terms at a Glance
- Return window: 30 days from the purchase date. All sales are final after 30 days.
- Condition: new, unused, "Like New," with all manuals and packaging.
- Restocking fee: up to 15% of the purchase price on all returns.
- Return shipping: paid by the customer. Outbound shipping charges are non-refundable.
- Defective items: notify us within 7 business days of receiving the item.
| Situation | Policy |
|---|---|
| Standard return within 30 days | Refund to original card, less up to 15% restocking fee |
| Arrives after 30 days of purchase | Subject to a 10% late fee or may be refused |
| Returned after 60 days of purchase | No refund; item will be discarded |
| Canceled before it leaves our shipping facility | Full refund (custom orders excluded) |
| Canceled or refused after it ships | Must be returned under this policy; return shipping and restocking fee apply |
| Orders of 6 or more of any 1 item | Not returnable |
| Custom, open box, personal hygiene or marked non-returnable items | Final sale |
Shipping Address Responsibility
Customers are responsible for providing or entering the complete and correct shipping address, including phone number. Any omitted or erroneous information may cause delays and is not grounds for canceling an order, nor a refund of any priority shipping upgrades. Any delays caused by erroneous shipping address information are the customer's responsibility and do not relieve you from the other terms and conditions of placing an order with us, including, but not limited to, responsibility for return shipping and any applicable restocking fees.
Product Recommendations
We are not paid consultants and only offer advice based on manufacturer usage guidelines, customer feedback and the information provided to us by the customer. Any recommendations are informational only, intended to assist you in assessing your needs. When we state a usable range, it is based upon what an "average" person can do. We have no way to remotely assess an individual's abilities, and it is up to the customer to allow for differences in the user's abilities and other factors like age, patient weight, equipment and/or situational factors. Generally speaking, longer mobility access ramps are easier to use with a more gentle slope. Whenever possible, we recommend following the ADA ramp guidelines for ramp slope.
Customers are responsible for verifying or confirming building code compliance if necessary. Building codes may vary by city, state, municipality, etc.
Abused, Damaged and Open Box Items
Any item that is returned to us that is clearly abused or damaged beyond a retail sale condition will not receive any refund. Any items returned to us in this poor condition can be returned to you at your expense. If you do not request and pay for returning the item to you within 10 business days, the item will be discarded and no refund will be issued.
Open box items are non-returnable. All sales are final on open box items. No refund will be issued once the item has shipped, even if the open box item is returned or refused. If an open box item is returned or refused, we will hold the item for 5 business days for you to arrange shipping to another location at your expense. After 5 business days the item will be disposed of and no credit will be issued.
Custom or Special Orders
- Custom orders are not returnable and non-refundable.
- Custom orders cannot be cancelled once production has begun.
Outbound Shipping (to the Customer)
- All shipping charges are non-refundable.
- Free ground shipping does not have a guaranteed delivery date.
- It is the customer's responsibility to order with sufficient lead time to allow for delivery, including time for unforeseen issues that may arise, such as weather delays in shipping, or missing, damaged or other parts that may need to be replaced. We accept no responsibility for any costs the customer may incur due to delays caused by these unforeseen circumstances.
- Priority shipping time frames are guaranteed only to the extent of refunding the priority shipping fees. A late priority shipment is not grounds for order cancellation, and the item still must be returned in accordance with this return policy.
- Priority shipping is only refundable if the item does not arrive in the stated time frame and it is not due to conditions beyond our control, such as bad weather, power outages, natural disasters, man-made disasters and other extraordinary factors.
- Any item that is refused will have the return shipping charge deducted from the refund amount, as customers are responsible for return shipping once it has shipped.
- Any order (custom ordered items excluded) that is canceled prior to shipping (leaving our shipping facility) will have a full refund issued. Once an order ships (leaves our shipping facility), it cannot be cancelled and must be returned according to this return policy and is subject to a restocking fee.
For delivery times and carrier details, see our shipping policies and information.
Return Shipping
- All returned items are subject to inspection for use prior to refunds being issued.
- The customer (purchaser) is responsible for shipping costs for returning any item(s).
- We highly recommend using an insured carrier such as UPS or FedEx to ship all returns.
- Please allow enough transit time for your return to arrive at our facility within 30 days of purchase.
- All items returned to us must be in new (unused) condition (including all manuals, packaging, etc., or additional fees may be deducted) and arrive at our facility within thirty days of the purchase date to receive a refund. Items received after thirty days of the purchase date are subject to a 10% late fee or may be refused at our discretion.
Do not mail returns to our PO Box. That address is for correspondence only and cannot receive packages. Any packages sent there will automatically be refused and returned to you, which can delay the return process. The proper return address will be sent to you with your RMA number.
Non-Returnable Items
Some items are clearly marked as non-returnable or no returns. These items cannot be returned for any reason, no refund will be issued and all sales are final once they have shipped. If a non-returnable item is damaged or defective, it will be replaced but not refunded.
Personal hygiene products are non-returnable and non-refundable due to health concerns and regulations. All sales are final on all personal hygiene products, including our bathroom safety equipment.
Damaged or Defective Products
In the unlikely event that an item is defective, you must notify us within 7 business days of receiving the item. Any item that is defective within the 30-day return period will be replaced with a new item. If you would rather return it than have it replaced, it must be returned according to the return policy listed here and is subject to a restocking fee. If the 30-day return period has expired, the item is subject to the manufacturer's warranty.
Restocking Fees and Final Sale Terms
All returns are subject to a restocking fee of up to 15% of the purchase price. This restocking fee helps to cover some of the costs associated with checking the item in, the manufacturer's restocking fee, verifying condition, repackaging and processing a returned item.
There are no returns allowed on orders of 6 or more of any 1 item.
All sales are final after 30 days from the purchase date. Any item returned after 60 days from the date of purchase will receive no refund and will be discarded.
These terms and fees are necessary in order to bring you these products at the guaranteed lowest prices. Should you not wish to abide by these terms and conditions, please order from another company.
Return Policy FAQ
How long do I have to return an item?
Returns must arrive at our facility within 30 days of the purchase date. Items received after 30 days are subject to a 10% late fee or may be refused, and items returned after 60 days receive no refund.
How do I start a return?
Fill out the Return Merchandise Authorization (RMA) request form in your account. You will receive an email with the return shipping address and instructions.
Who pays for return shipping?
The customer is responsible for all return shipping costs. Outbound shipping charges are non-refundable.
Is there a restocking fee?
Yes. All returns are subject to a restocking fee of up to 15% of the purchase price.
How long does it take to get my refund?
Returns go back to the manufacturer, which normally takes about 5 to 8 business days to check them in. Once we are notified, we issue the credit to the card used for the original purchase.
What if my item arrives damaged or defective?
Notify us within 7 business days of receiving the item. Defective items within the 30-day return period will be replaced with a new item. After 30 days, the item is covered by the manufacturer's warranty.
1 Exclusions apply, including: personal hygiene products, custom products, used items, abused items, and items marked as all sales final, non-returnable or non-refundable.
Need to Start a Return?
Follow our step-by-step return instructions or reach our team with any questions about your order.